What is empathy? And how does it differ from sympathy? Simply put, sympathy is sharing; empathy is understanding.
A few years ago, I was asked to examine and comment on an organization’s crisis plan that was very good—for as far as it went. The charity provided goods and services to other charities, for distribution to people in need. The crisis plan covered what would happen in an earthquake, volcanic eruption or similar large-scaleContinue reading “Crisis plans don’t always cover all your bases”
A conversational response to a question comes in three rhythmic parts: Listen; pause; answer.